Swedish-speaking Customer Service Agent

Savior Artigos Texteis Lda · Le Pirée

Junior 🇬🇧 English

MS Office Amadeus

Job description

About the role

Join our team in the vibrant city of Athens, Greece, based in the port of Piraeus. As a Swedish‑speaking Customer Service Agent you will provide high‑quality support to travelers via inbound calls and emails, handling booking‑related queries, changes, refunds and more.

Key responsibilities

Answer inbound customer calls and emails in Swedish.
Assist with flight bookings, changes, refunds and seat or meal selections.
Provide information on itineraries, prices, flight rules and special travel situations.
Handle complaints, resolve issues efficiently and support customers during disruptions.
Use customer service and booking systems (e.g., Amadeus) to manage interactions and maintain accurate records.

Required profile

Fluent/native‑level Swedish (C1 or above).
Good English proficiency (B2 or above).
High school diploma or college degree (or at least 6 months of customer‑care experience if no degree).
Strong written communication skills and ability to multitask.

Required skills

Proficient with PC and Microsoft Office.
Familiarity with booking systems such as Amadeus.

Questions fréquentes

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Published 1 week ago

Expires 1 month from now

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Le Pirée

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