Dutch-Speaking Customer Advisor in Athens

About the role

We are seeking empathetic, solution‑focused Dutch‑speaking Customer Advisors to join a fast‑growing international technology company in Athens. You will help users maximise the value of a widely used digital platform by providing friendly, accurate support across chat, email and phone.

Key responsibilities

• Respond to inbound Dutch‑language enquiries via chat, email and phone.
• Provide timely assistance on product, billing and account questions.
• Troubleshoot platform issues, guide users step‑by‑step and suggest practical solutions.
• Escalate complex or technical problems to specialised teams and follow up until resolution.
• Educate users about platform features and best practices.
• Record interactions in the CRM system and manage tickets accurately.
• Collect user feedback and relay it to product and development teams.
• Participate in ongoing training and coaching sessions.

Required profile

• Native‑level Dutch and professional English (B2+).
• Minimum 1 year of customer service or contact‑centre experience.
• Strong problem‑solving abilities, patience and calm under pressure.
• Stable work history and a professional attitude.
• Willingness to be based in Athens or relocate.

Required skills

• CRM systems
• Ticketing tools

What we offer

• Competitive base salary and benefits package.
• Structured onboarding and paid training.
• Private health insurance and local benefits.
• Flexible weekday schedules with early‑morning to late‑evening shifts.
• Modern central office with multicultural team; remote or hybrid options may be available.
• Opportunities for professional growth and internal mobility.