QA & IT Support Specialist

About the role

Antenna Group, a media and entertainment organisation, is looking for a QA & IT Support Specialist in Kifisia. This is a mid-level, hands-on role split between quality assurance on the ANT1+ streaming platform (60%) and first/second-line IT support for the group's Business Units (40%). The post holder helps ensure ANT1+ delivers a smooth, reliable experience to viewers while keeping colleagues productive.

Key responsibilities

• Design, run and maintain manual and automated test cases for the ANT1+ web, mobile and connected-TV apps
• Perform functional, regression, exploratory and cross-device/browser testing before each release
• Validate video playback, streaming quality, DRM, subscriptions/payments and content metadata
• Log, triage and track defects in the bug tracker (e.g. Jira) and work with developers, product managers and DevOps during sprints and releases
• Maintain test plans, QA documentation and release checklists, and help set up automated testing frameworks
• Provide first- and second-line support for hardware, software, network and account issues
• Set up and maintain workstations, peripherals and broadcast-related IT equipment
• Manage user accounts, access permissions and basic administration of systems such as Active Directory and Microsoft 365
• Resolve support tickets within SLAs, maintain IT asset inventory and help with onboarding/offboarding
• Write simple how-to guides and give basic training on common tools

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related field is a plus, not required
• 2-4 years of experience in a QA/software testing role, ideally in media, streaming, OTT or web/mobile products
• Prior hands-on IT helpdesk experience (Windows/macOS, basic networking, MS 365/Google Workspace)
• Fluency in Greek and English, written and spoken
• On-site work and ability to balance two functions with shifting priorities

Required skills

• Understanding of QA methodologies, test case design and bug lifecycle
• Familiarity with bug-tracking and test-management tools (e.g. Jira, TestRail)
• Basic understanding of client-server architecture, APIs and streaming/video delivery
• User account management in Active Directory / Microsoft 365
• Preferred: test automation tools (Selenium, Appium, Cypress), SQL, ITIL or formal IT support experience

What we offer

• Competitive remuneration package
• Health and Life Insurance Plan
• Friendly and challenging working environment