Guest Services Officer

About the role

Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Guest Services Officer in Rethymno. The role welcomes guests, handles check-in and check-out and supports guests with their needs, contributing to a positive team environment.

Key responsibilities

• Welcome guests upon arrival and give information about hotel facilities, services and local attractions.
• Assist guests with check-in and check-out, ensuring accuracy and efficiency.
• Handle guest inquiries, requests and complaints promptly and professionally.
• Coordinate with other hotel departments to meet guest requests and ensure satisfaction.
• Maintain thorough knowledge of hotel services and promotions.
• Work collaboratively with colleagues and other departments.

Required profile

• Prior experience in a guest-facing role in the hospitality industry is preferred.
• Fluency in English is required; German or French is a plus.
• Excellent communication and interpersonal skills, with a strong customer-service orientation.
• Ability to multitask and prioritise in a fast-paced environment, with attention to detail and problem-solving skills.

What we offer

• Competitive salary package and additional benefits.
• Career development within the hospitality group, with internal mobility and long-term growth.
• Accommodation (if necessary) and full board, plus transportation support and/or travel expenses.
• Training and educational programmes.
• Employee discounts across Grecotel hotels and selected partners.