Guest Services Manager

About the role

Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Guest Services Manager in Kos. The role oversees the day-to-day operations of the guest services department, ensuring 24/7 coverage and exceptional service to all guests.

Key responsibilities

• Manage staff schedules and ensure 24/7 coverage, while overseeing the delivery of exceptional service to all guests.
• Work with housekeeping, maintenance, food and beverage and other departments so that guest requests, concerns and complaints are handled promptly.
• Train, coach and guide guest services staff to foster a culture of excellence.
• Handle complex or escalated guest issues and monitor guest feedback and reviews, responding to comments and taking action on potential problems.
• Maintain accurate records and handle administrative tasks such as budgets, inventory management and performance reporting.
• Ensure compliance with company policies, including health and safety, data protection and security procedures.

Required profile

• Bachelor's degree in hospitality management, business administration or a related field.
• At least 5 years of experience in guest services, including at least 3 years in a management or supervisory role.
• Fluency in English; knowledge of additional languages is an asset.

Required skills

• Excellent communication and interpersonal skills with guests, staff and stakeholders.
• Strong organisational and time-management skills in a fast-paced environment.
• Problem-solving and decision-making skills for handling escalated guest issues.
• Knowledge of hospitality best practices, including customer service, revenue management and guest experience.

What we offer

• Competitive salary package and additional benefits.
• Career development within Greece's leading hospitality group, with internal mobility and long-term growth.
• Accommodation (if necessary) and full board, plus transportation support and/or travel expenses.
• Training and educational programs, employee discounts and a supportive, teamwork-based workplace.