Director of Spa and Wellness

About the role

Four Seasons Astir Palace Hotel Athens, ranked No. 17 in the World's 50 Best Hotels, is seeking an experienced Director of Spa and Wellness to lead its Spa and Sports & Recreation operations. The role manages the performance of the Spa and Sports & Recreation departments, ensuring exceptional guest experiences, operational excellence, financial success and the development of a high-performing team, working closely with the Hotel Manager and other operational departments.

Key responsibilities

• Lead the management and performance of the Spa and Sports & Recreation operations, ensuring service standards, guest satisfaction, team engagement and financial performance.
• Develop and implement departmental plans, budgets and initiatives to support business objectives, maximise revenue and ensure operational efficiency.
• Recruit, train, mentor and retain team members, and foster a culture of continuous learning and collaboration.
• Evaluate treatments, products, services and operational standards to deliver personalised, innovative wellness experiences.
• Maintain Four Seasons quality standards, cleanliness, safety procedures and service excellence across the Spa and Sports & Recreation areas.
• Collaborate with Marketing, Sales, Revenue Management, Housekeeping, Engineering and other departments to enhance guest experiences.

Required profile

• Proven leadership experience in a luxury hotel, resort or destination spa environment.
• Experience managing Spa and Wellness operations, including teams, budgets, service standards and financial performance.
• Strong understanding of luxury wellness trends, guest expectations and service excellence.
• Fluency in English is essential; additional languages are an advantage.
• Legal right to work in Greece or eligibility to obtain the appropriate work authorization.

What we offer

• Competitive salary and a comprehensive benefits package.
• Complimentary employee meals, bus transportation and laundry services.
• Ticket Restaurant monthly allowance.
• Complimentary nights at Four Seasons hotels worldwide.
• Employee recognition program and access to global training and development programs.
• Opportunities for global travel through task forces and transfers.
• Full-time, permanent position, five working days per week.