Assistant Front Office Manager

About the role

Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring an Assistant Front Office Manager in Kyllini. The role supports the day-to-day operation of the Front Office and the delivery of excellent guest service.

Key responsibilities

• Provide exceptional customer service and maintain a courteous, professional demeanor at all times.
• Assist in the day-to-day operation of the Front Office, ensuring smooth and efficient operations.
• Manage staff schedules so that operational needs are met.
• Oversee guest check-ins and check-outs, ensuring accuracy and timely completion.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Ensure adherence to all hotel policies and procedures, as well as local and national regulations.
• Conduct regular staff training and development programs.

Required profile

• Minimum of 3 years of front office experience in a luxury hotel environment.
• Bachelor's degree in Hospitality Management or a related field preferred.
• Strong leadership and supervisory skills, with the ability to manage a team.
• Exceptional problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Fluency in English; knowledge of additional languages is an asset.

Required skills

• Proficiency in MS Office and hotel operating systems.

What we offer

• Competitive salary package and additional benefits.
• Career development within Greece's leading hospitality group, with internal mobility and long-term growth.
• Accommodation (if necessary) and full board, plus transportation support and/or travel expenses.
• Access to training and educational programs.
• A dynamic, supportive working environment and employee discounts across Grecotel hotels and selected partners.