Welcome Agent (Season 2027)

About the role

Four Seasons Astir Palace Hotel Athens, a World's 50 Best Hotel, is looking for a passionate, detail-oriented Welcome Agent to join its Guest Services team for the 2027 season (minimum 6-month contract). The agent ensures a seamless welcome for guests on arrival, gives directions and informs them about the Valet Parking operation, working closely with the Guest Services team and other departments.

Key responsibilities

• Maintain knowledge of hotel facilities, services, daily arrivals and departures, VIP stays, events and transportation information.
• Deliver a warm, professional and personalized welcome to guests, visitors and residents.
• Guide guests to their destination within the property and give accurate information.
• Coordinate with Valet, Front Office, Concierge and Security teams for a smooth arrival and departure.
• Monitor and manage vehicle traffic flow at the entrance and communicate parking procedures and transportation arrangements.
• Keep the main gate and arrival areas clean, organized and well presented.

Required profile

• European passport or legal right to work in Greece.
• Ability to work efficiently in a fast-paced environment and stand and walk continuously during a shift.
• Flexibility to work rotating shifts, including weekends and holidays.
• Good communication skills and the ability to anticipate and personalize guest needs.

What we offer

• Competitive salary and a comprehensive benefits package.
• Complimentary employee meals, bus transportation, uniform and laundry services, and a ticket restaurant monthly allowance.
• Complimentary nights at Four Seasons hotels worldwide, an employee recognition program and access to global training and development.
• Opportunities for global travel through task forces and transfers.
• Seasonal position, 5 working days per week with 2 days off, on a flexible schedule.