Spanish Customer Technical Advisor

About the role

Cross Border Talents is recruiting Spanish speakers to work as a Customer Technical Advisor in Greece. The role covers answering and recording customer inquiries by phone, keeping accurate records in the customer service database and handling client complaints.

Key responsibilities

• Respond to and record consumer inquiries and questions received via free phone lines
• Maintain accurate data on inquiries, questions and feedback in the customer service database
• Ensure client complaints are handled and logged in line with the company's complaints escalation policy
• Answer and resolve support calls and emails within the agreed SLAs and log them appropriately
• Troubleshoot using open questions, support documents and system training, and give recommendations on common problems and FAQs

Required profile

• High school diploma or higher
• Native or fluent Spanish
• Good level of English (C1)
• Writing speed of 20 words per minute

Required skills

• Active listening
• Good problem solving and strong troubleshooting skills

What we offer

• Paid travel expenses
• Hotel accommodation for the first 14 days, with a company helping find housing afterwards
• Renewable 12-month contract
• Health coverage and private health care
• Salary with performance bonus, 40 hours per week (8 hours per day, 5 days)
• Free Greek lessons and a fee-free real estate agency