Spa Receptionist (Season 2027)

About the role

Four Seasons Astir Palace Hotel Athens is looking for a passionate, detail-oriented Spa Receptionist to join the Spa team for the 2027 season (minimum 6-month contract). The role creates a welcoming environment for guests visiting the Spa and covers answering calls, processing payments and scheduling appointments.

Key responsibilities

• Greet guests warmly, using names when known, and offer drinks, cold/warm towels and accurate information.
• Handle guest arrivals, departures and cashiering in line with hotel standards, following credit policies and procedures.
• Follow telephone etiquette and department standards, and maintain a courteous, professional attitude.
• Show product knowledge of treatments and retail, and upsell relevant products based on guest needs.
• Anticipate guest needs, take ownership of concerns and report issues to the Manager.
• Operate the telephone, computer, copier, Spa software and credit card machines.
• Process retail and treatment payments and handle daily accounting, including cash, in-room charges and credit card payments.

Required profile

• European passport or legal right to work in Greece.
• Ability to work efficiently in a fast-paced environment with a positive, team-oriented attitude.
• Good communication skills and flexibility to work rotating shifts, including weekends and holidays.
• Strong customer service and organizational skills.

Required skills

• Use of telephone, computer, copier, Spa software and credit card machines.
• Product knowledge of Spa treatments and retail products.

What we offer

• Competitive salary and a comprehensive benefits package.
• Complimentary employee meals, bus transportation, uniform and laundry services, and a ticket restaurant monthly allowance.
• Complimentary nights at Four Seasons hotels worldwide, an employee recognition program and access to global training and development.
• Opportunities for global travel through task forces and transfers.
• Seasonal position, 5 working days per week with 2 days off, on a flexible schedule.