Service Desk Agent 24/7
Cegeka · Athènes
Job description
About the role
Cegeka is looking for a Service Desk Agent to join its 24/7 multi‑customer Service Desk. As a member of the 1st Level Team, you will be the main point of contact for customers, handling incidents and requests outside regular business hours.
Key responsibilities
- Serve as the primary contact for calls, emails, and tickets through the self‑service portal and internal ticketing tools, adhering to agreed SLA targets.
- Escalate urgent incidents to the standby agent promptly.
- Troubleshoot hardware and software issues on PCs, laptops, tablets, thin clients, and printers.
- Assess each ticket for complexity, impact, and priority to determine appropriate actions.
- Assist in the preparation of operational reports.
Required profile
- Minimum of 1 year of relevant work experience.
- Excellent command of English, both written and spoken.
- Strong customer support abilities and a collaborative team spirit.
- Good technical aptitude for hardware/software troubleshooting and remote connectivity.
Required skills
- Hardware troubleshooting
- Software troubleshooting
- Remote connectivity
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Published 2 weeks ago
Expires 1 month from now
14 views · 0 interested
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Cegeka
Athènes