Project Manager – Customer Services

About the role

Etraveli Group is seeking a Project Manager to join its Project Management Organization within the Customer Services department. Reporting to the Senior Manager of Project Management, you will lead large‑scale initiatives or multiple medium‑size projects that enhance service efficiency, quality and scalability while supporting broader business transformation.

Key responsibilities

• Define project scope, objectives and gather sign‑off on requirements.
• Conduct cost‑benefit analysis for each project phase to prioritize implementation.
• Collaborate with Product teams to estimate resources, timelines and create detailed project plans.
• Monitor progress, manage timelines, identify and resolve issues to ensure successful delivery.
• Provide regular updates to stakeholders on progress, risks, and mitigation actions.
• Apply project‑management best practices to deliver high‑quality outcomes.
• Coach, mentor and supervise project team members.
• Coordinate with Customer Services, Legal, Finance, Product, Technology and other internal teams.
• Drive continuous improvement by identifying inefficiencies and leading optimisation initiatives across PMO processes.

Required profile

• BSc in Information Technology, Engineering or a related field.

Required skills