Portuguese Social Media Support

About the role

A fast-growing global CX and digital services firm is looking for a Portuguese Social Media Support agent to work in Athens, Greece. The role involves answering customer questions and keeping customers happy, following the brand's guidelines and working closely with the team. Atlean World acts as the recruiter and will contact applicants after they apply.

Key responsibilities

• Answer customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solve problems and create positive experiences for every customer
• Follow the brand's guidelines and quality standards on every interaction
• Log and update customer interactions in the relevant systems
• Work closely with the team to keep improving the service provided

Required profile

• Fluent Portuguese and good English (minimum B2 English)
• Strong communication and active listening skills
• Problem-solving, can-do mindset
• High school diploma or equivalent
• EU passport or Greek work permit (special cases reviewed by legal)
• Availability to work in shifts

Required skills

• Comfortable using computer systems and multitasking between tools
• Portuguese and English

What we offer

• Private health insurance
• Ticket Restaurant and transportation allowance
• Relocation package: covered flight, taxi and settling assistance, two weeks' hotel or Airbnb accommodation, real estate agency fee covered and free sports activities