Customer Support Specialist

About the role

Elorus, which offers an all-in-one invoicing, time tracking and expense management platform for project-driven teams and small businesses, provides free support to all users. It is looking for a Customer Support Specialist in its Customer Support department, working in a hybrid setting in Athens. The specialist takes ownership of issues and sees them through to resolution.

Key responsibilities

• Answer user questions and resolve issues via chat, email or phone.
• Create, organise and publish support content such as guides, FAQs and best practices.
• Document problem areas to help collaborate with the product team.
• Explain product updates and improvements to users.

Required profile

• 2+ years of experience as a Customer Support Specialist or in a similar role.
• Empathetic and able to understand small business users.
• Committed to improving the user experience and growing product knowledge.
• Creative problem solver who can handle complex or unconventional questions.
• Excellent verbal and written communication in English and Greek.

Required skills

• Strong IT knowledge: able to quickly grasp technology and apply it to tasks.
• Preferred: domain expertise in finance, business or FinTech, and experience in accountancy or management with knowledge of accounting principles.

What we offer

• Competitive compensation based on experience.
• Fixed monthly meal allowances and private health insurance.
• Hybrid work model (on-site and remote).
• Access to the latest tools, continuous learning and a modern, supportive workplace.