Customer Service Representative (Dutch-Speaking)

About the role

A global customer experience company, supported by a leading healthcare brand, is looking for a Dutch-speaking advisor to join its team and work remotely from Greece. The role covers customer support for diabetes monitoring products, helping customers with product questions, device use and basic troubleshooting by phone and email, alongside back-office tasks.

Key responsibilities

• Provide customer support for diabetes monitoring products and answer product-related questions
• Guide customers through device use and basic troubleshooting
• Handle customer contacts by voice and email and support back-office activities
• Record customer interactions accurately and follow established procedures and quality standards
• Identify issues needing extra support and escalate complex or unresolved cases to the right team

Required profile

• Native or near-native level of Dutch
• English at B2 level, written and spoken
• High school diploma
• EU citizenship
• Based in Athens or willing to relocate; relocation candidates must already hold a Greek AFM and AMKA
• Available for on-site work in Athens on rotational shifts

Required skills

• Customer service skills, including complaint handling, troubleshooting and problem solving
• Strong communication

What we offer

• Easter and summer bonuses
• Meal allowance
• Health insurance from the hire date
• 1.67 business days of annual leave per month in the first year, plus Greek public holidays
• Access to a learning platform
• An international working environment