Onsite Support Engineer (English/Greek, 1/2L Support)

About the role

D-ploy, an IT and engineering solutions company operating across EMEA, is looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Athens. The role covers first and second level support, with fluent English and Greek required.

Key responsibilities

• Provide first and second level IT support for hardware, software, mobile devices and peripherals
• Act as the primary onsite point of contact for end-user IT issues
• Troubleshoot incidents and service requests through the ticketing system (ServiceNow)
• Deliver prompt desk-side and remote user support
• Document activities and resolutions accurately in the ticketing system
• Support IT onboarding for new employees (equipment setup, user guidance)
• Maintain and contribute to knowledge base documentation
• Support continuous service improvement initiatives

Required profile

• Fluent English and Greek, written and spoken
• Minimum 2 years of experience in IT support or onsite support
• Ability to work independently in an onsite client environment
• Experience in regulated environments (e.g. GxP) is a plus
• Clean criminal record extract available within 3 months

Required skills

• Strong troubleshooting in Windows and standard IT tools
• Experience with ticketing systems such as ServiceNow
• Excellent communication and customer-oriented approach

What we offer

• Broad range of tasks and responsibilities
• Friendly, international working environment
• Professional development opportunities
• Referral program and company-sponsored events