Kids Club Supervisor

About the role

Mandarin Oriental, Costa Navarino is looking for a Kids Club Supervisor for season 2027. Based in the Kids Club Department in Pylos, Messenia, Greece, the supervisor leads the daily operation of the Kids Club, supports the team's development and delivers engaging experiences for young guests while maintaining the highest standards of service and safety. The role reports to the Kids Club Manager.

Key responsibilities

• Care for young guests aged 4-12, ensuring a fun, engaging and welcoming experience at all times.
• Support the day-to-day operation by following the daily activity schedule, helping with opening and closing duties and delivering high guest satisfaction.
• Create and deliver unique activities inspired by local culture, sports and attractions, with good knowledge of hotel products, services and Kids Club offerings.
• Keep a safe environment by applying safety procedures and keeping toys and equipment clean, safe and well maintained.
• Monitor and improve activity programs using participation levels and guest feedback, follow up on guest comments and attend departmental meetings.
• Manage daily registrations, check-in/check-out procedures and Kids Club charges, following proper accounting practices and supporting departmental revenue goals.

Required profile

• Valid EU passport or Hellenic residence permit.
• Bachelor's degree in Early Childhood Education, Education, Pedagogy or a related field (mandatory).
• Experience in a similar role within a luxury hotel operation.
• Fluency in English; other languages are a plus.

What we offer

• Learning and development programmes tailored to each career stage.
• MOstay programme: complimentary nights and discounted room rates for colleagues and their loved ones.
• Health benefits and wellness programmes for colleagues worldwide.
• Accommodation and linen laundry, uniform and its laundry, three complimentary meals per day at the colleague restaurant.
• Private medical insurance and possible task-force opportunities such as Cultural Exchange Ambassador roles.