Italian Speaking Technical Support Advisor - Healthcare Technology

About the role

Kats Recruitment is recruiting Italian-speaking Technical Support Advisors for a healthcare technology project based on-site in Athens, Greece, partnering with a leading global customer experience provider. You will support Italian-speaking customers and healthcare users in using and configuring advanced medical devices and health-tech applications, diagnosing technical issues and handling inquiries with empathy and precision.

Key responsibilities

• Provide multi-channel customer and technical support in Italian by phone, chat and email.
• Guide customers and patients through product operation, device setup, warranty claims and accessory specifications.
• Troubleshoot hardware, software and connectivity issues and guide users to solutions.
• Handle technical inquiries, service escalations and customer concerns professionally.
• Document interactions, diagnostics and case histories in validated CRM systems.
• Follow quality protocols, device compliance requirements and healthcare support standards.
• Escalate complex, safety-critical or unresolved cases to specialized technical teams.

Required profile

• Native or C1-level fluency in Italian (written and spoken).
• Solid English (B2 or higher) for internal communications and system use.
• High school diploma or equivalent.
• Valid work authorization for Greece, with AFM and AMKA registration or eligibility to obtain them.
• Prior experience in customer service, helpdesk or healthcare support is an advantage but not required.

Required skills

• Strong diagnostic, analytical and troubleshooting skills.
• Clear verbal and written communication with an empathetic approach.
• Comfort with multiple software platforms, ticketing systems and digital diagnostic tools.

What we offer

• Permanent full-time contract, on-site in Athens, 40 hours per week on a rotational schedule (Mon-Fri 08:30-00:00, weekends and bank holidays 24/7).
• Fully paid 6-week initial training program (Mon-Fri, 09:00-18:00).
• Performance-based bonus of up to 10% of gross salary after 3 months, paid monthly.
• Daily meal allowance of €5 net via an UpHellas card.
• Private health insurance coverage.