Italian Fashion Customer Advisor

About the role

A global CX and digital services firm is hiring an Italian Fashion Customer Advisor in Athens, Greece. The role offers a multicultural work experience, represents a global brand and includes a fast-track career development opportunity.

Key responsibilities

• Answer customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solve problems and create positive experiences for every customer
• Follow the brand's guidelines and quality standards on every interaction
• Log and update customer interactions in the relevant systems
• Work closely with the team to improve the service provided

Required profile

• Fluent Italian and good English (minimum B2 English)
• Strong communication and active listening skills
• Problem-solving, can-do mindset
• High school diploma or equivalent
• EU passport or Greek work permit (special cases reviewed by legal)
• Availability to work in shifts

Required skills

• Comfortable using computer systems and multitasking between tools

What we offer

• Permanent contract
• Private health insurance
• Ticket restaurant
• Transportation allowance

The recruiter handles the application process, from answering questions to connecting candidates with the client. Candidates must live in an EU country and send their CV in English.