Information Technology Help Desk Technician

About the role

The company is seeking an Information Technology Help Desk Technician to provide first‑line support for internal users. You will resolve hardware, software and network issues via phone, email and a ticketing system, ensuring smooth operation of business applications.

Key responsibilities

• End‑to‑end resolution of technical incidents related to hardware, software and network platforms.
• Provide user support through telephone, email and ticketing platform, logging each request.
• Evaluate incidents, follow procedures and escalate to appropriate support teams when needed.
• Document problem identification and resolution methods to prevent recurrence.
• Collaborate with other teams to address complex issues and implement system updates.

Required profile

• Degree in Computer Science, Networking or a related field from a TEI or university.
• 1–2 years of experience in an IT Helpdesk or Service Desk role.
• Flexibility to work shifts.
• Strong communication skills and a user‑focused mindset.
• Very good command of English.

Required skills

• Hardware troubleshooting.
• Software troubleshooting.
• Network platform support.
• Experience with Microsoft software products.
• Proficiency in using ticketing platforms.

What we offer

• Competitive salary and benefits such as phone plan discounts and meal tickets.
• Career development and continuous training opportunities.
• Permanent contract through a partner organization.