Hotel Assistant Manager (Front Office) - Season 2027

About the role

Four Seasons Astir Palace Hotel Athens, a World's 50 Best Hotel, is looking for a passionate, detail-oriented Hotel Assistant Manager to join its Front Office team for the 2027 season (minimum 6-month contract). You will direct and control the Front Desk team, manage shifts and act as Manager on Duty when senior managers are unavailable.

Key responsibilities

• Maintain full knowledge of hotel features, services, hours, room types, rates, packages, daily house count, arrivals/departures, room availability and group/VIP schedules.
• Review daily arrivals and departures, handle VIP and group guests and liaise with the team on group rooming lists and special requests.
• Communicate with the Night Manager and other Assistant Managers, keep the Front Office Manager informed of problems via the Glitch Database, and cover the Night Manager's duties and shifts.
• Be familiar with fire panel operation and the Duty Manager's role in an alarm situation, and handle guest complaints in a hospitable, resolved manner.
• Assist in managing Front Office performance, support upselling goals through training and motivation, supervise room assignments and spot-check associates on LQA standards weekly.

Required profile

• European passport or legal right to work in Greece.
• Ability to work efficiently in a fast-paced environment, with a positive attitude and teamwork mindset.
• Good communication skills and flexibility to work rotating shifts, including weekends and holidays.
• Ability to perform all duties of Front Office, Guest Services, Concierge, Agents and Manager on Duty in both Nafsika and Arion.

Required skills

• Thorough knowledge of Front Office systems and processes such as Opera, Visionline, HotSoS, Key and the Mobile App.
• Knowledge of emergency duties and responsibilities.

What we offer

• Competitive salary and comprehensive benefits package.
• Complimentary employee meals, bus transportation, laundry services and a ticket restaurant monthly allowance.
• Complimentary nights at Four Seasons hotels worldwide, an employee recognition program and opportunities for global travel.
• Access to global training and development programs.
• Seasonal position, 5 working days per week with 2 days off, on a minimum 6-month contract.