Guest Service Agent (Season 2027)

About the role

Four Seasons Astir Palace Hotel Athens, a World's 50 Best Hotel, is looking for a Guest Services Agent/Doorman for the 2027 season (minimum 6-month contract). The role coordinates luggage handling for arrivals and departures, gives guests accurate information on facilities, services and local attractions, fulfils requests with the Front Desk and Concierge teams and delivers personalized five-star service.

Key responsibilities

• Maintain knowledge of hotel facilities, room types, occupancy, VIP stays, events, local attractions, transport and destination information.
• Coordinate and oversee luggage handling, storage, tracking, delivery and security, ensuring accuracy and timeliness.
• Work with Front Desk, Concierge, Valet and Gate teams on arrivals, departures, room moves, vehicle assistance and guest requests.
• Use Opera and HotSOS, keeping accurate records, logbooks, claim tickets and key control procedures.
• Deliver guest items such as messages, mail, packages, flowers, gifts, amenities and newspapers.
• Support valet and driveway operations by managing traffic flow and assisting guests with their vehicles.

Required profile

• European passport or legal right to work in Greece.
• Ability to work efficiently in a fast-paced environment with a positive attitude and teamwork.
• Good communication skills and flexibility to work rotating shifts, including weekends and holidays.
• Physical ability to stand and walk continuously and to lift and handle luggage up to 30 kg.

Required skills

• Operational systems such as Opera and HotSOS.
• Maintaining accurate operational records and key control.

What we offer

• Competitive salary and comprehensive benefits package.
• Complimentary employee meals, bus transportation, uniform and laundry services, and a ticket restaurant monthly allowance.
• Complimentary nights at Four Seasons hotels worldwide, an employee recognition program and opportunities for global travel.
• Access to global training and development programs.
• Seasonal position, 5 working days per week with 2 days off, on a minimum 6-month contract.