Guest Experience Ambassador (Season 2027)

About the role

Four Seasons Astir Palace Hotel Athens, a World's 50 Best Hotel, is looking for a Guest Experience Ambassador for the 2027 season on a minimum 6-month contract. The role ensures every guest receives a warm welcome and a personalised stay, acts as a privileged point of contact for guests facing difficulties, and supports the Guest Experience Management team with VIP and Special Attention guests before, during and after their stay.

Key responsibilities

• Act as the point of contact for VIP guests before and during their stay, meeting them on arrival and departure
• Review and coordinate amenities for Elite, VIP, Suite, Signature Suite and Special Occasion guests
• Inspect and arrange VIP rooms with amenities, welcome cards and special touches
• Collect guest preferences and identify opportunities for special moments
• Handle guest inquiries, resolve concerns and give accurate, timely information and recommendations

Required profile

• European passport or legal right to work in Greece
• Ability to work efficiently in a fast-paced environment while keeping high service standards
• Positive attitude, teamwork mindset and passion for guest service
• Good communication skills and professional interaction with guests and colleagues
• Flexibility to work rotating shifts, including weekends and holidays
• Strong problem-solving skills and discretion, professionalism and a pleasant demeanour

What we offer

• Competitive salary and a comprehensive benefits package
• Complimentary employee meals, bus transportation, uniform and laundry services
• Ticket restaurant monthly allowance
• Complimentary nights at Four Seasons hotels and resorts worldwide
• Employee recognition program and access to global training and development programs
• Opportunities for global travel through task forces and transfers

Schedule: seasonal position, 5 working days per week with 2 days off, flexible and subject to business needs.