Front Office Manager - Luxury Boutique Hotel

About the role

LUURA Paros Cliff, a luxury boutique hotel with 39 rooms overlooking the Aegean, is looking for a Front Office Manager. The role leads front office operations so that every arrival, stay and departure feels personal and seamless, and works closely with Reservations, Housekeeping, Concierge, Sales, Revenue and F&B to raise guest satisfaction and revenue.

Key responsibilities

• Lead and develop the Front Office team, coaching and mentoring staff through regular feedback and training.
• Ensure every guest arrival, stay and departure feels personal, seamless and memorable, and build strong relationships with VIP and returning guests.
• Work with Housekeeping, F&B, Spa, Reservations and Revenue to deliver a connected guest journey.
• Uphold service standards, procedures and guest communication, and take ownership of guest feedback and service recovery.
• Plan workforce schedules and manage daily operations at all business levels.
• Drive excellence in Front Office systems and tools, encourage natural upselling, and monitor guest satisfaction and online reviews.
• Act as an ambassador of the hotel's culture and values.

Required profile

• At least 5 years of experience leading Front Office operations in a luxury hotel, resort, boutique hotel or lifestyle hospitality brand, with excellent references.
• Strong understanding of guest experience, front office operations, reservations, revenue fundamentals and service delivery.
• Hands-on, commercially aware and people-focused leader, emotionally intelligent and adaptable.
• Experience upselling in a demanding environment; pre-opening experience is an advantage.
• Eligible to work within the European Union.

Required skills

• Confident use of hotel systems and technology, with data-driven decision-making.
• Excellent English communication; additional languages are a plus.

What we offer

• Team rates at LUURA, Ennismore and Accor properties worldwide.
• Discounts at the hotel's restaurants, bars and cafes.
• Access to art, cultural events and live music nights.
• Recognition such as surprise gifts and team celebrations.
• Beautiful team spaces and comfortable accommodation where applicable.