Guest Relations Agent - Vione Paros

About the role

SWOT Hospitality is recruiting a Guest Relations Agent for the Vione Paros hotel. The agent is the first point of contact for guests, welcoming them warmly and handling their needs efficiently. The role sits within a group of hotels managed by SWOT, which is a hospitality management company in Greece and an approved operator for Hyatt, Marriott, Accor, Hilton, Nikki Beach Worldwide and IHG.

Key responsibilities

• Serve as the first point of contact for guests, welcoming them warmly and addressing their needs efficiently
• Manage guest inquiries, concerns and requests with a commitment to exceptional service
• Foster strong relationships by anticipating needs and personalising guest experiences
• Collaborate with hotel departments to ensure seamless operations and higher guest satisfaction
• Monitor guest feedback and satisfaction levels and act on insights to improve service
• Assist with check-in and check-out processes
• Proactively resolve guest issues and challenges in a timely way

Required profile

• Previous guest relations or front office experience in hospitality is preferred
• Strong verbal and written English; other languages are a plus
• Friendly, approachable and able to build good relationships with guests
• Detail-oriented, with a passion for quality customer service
• Able to work in a fast-paced environment and handle several tasks at once
• Problem-solving skills and a proactive approach to guest service

What we offer

• Gross monthly salary of 1,755-1,763 EUR depending on qualifications
• Accommodation and meals
• A dynamic, friendly and supportive working environment
• Career development opportunities within the company
• The chance to work with top professionals in the Greek tourism industry