Front Office Manager

About the role

Domes Resorts is hiring a Front Office Manager for its resort in Corfu. You will lead all front office operations so that every guest enjoys warm, efficient service, manage the front desk team, work closely with other departments, handle guest issues and act as the main point of contact for guests.

Key responsibilities

• Guest service: welcome guests warmly, handle questions, complaints and requests, monitor feedback, upsell room upgrades and additional services, and promote facilities such as restaurants, bars and the spa.
• Front desk operations: supervise check-in, check-out and reservations; use Opera and booking software correctly; monitor room availability and occupancy and coordinate with housekeeping.
• Team leadership: recruit, train and motivate the reception, concierge and bell teams, plan shifts, run team meetings and training, and handle performance reviews and disciplinary matters.
• Finance and administration: monitor room charges, payments and deposits, follow billing procedures, manage the front office budget and supplies, and prepare occupancy, revenue and feedback reports for management.
• Coordination with housekeeping, maintenance and other departments, and with VIP and group bookings.
• Compliance with health and safety regulations and fire safety procedures, and effective handling of emergencies.

Required profile

• At least 3 to 5 years of experience at a hotel front desk or in guest service, including 1 to 2 years in a management role in luxury hospitality.
• Good spoken and written English.
• Knowledge of health and safety regulations.
• Flexibility to work outside standard hours, including weekends and public holidays during the operational season.
• Desirable: a degree or diploma in hospitality management, business administration or a related field, and a second language.

Required skills

• Proficiency in hotel management systems such as Opera.
• Exceptional organisational and time management skills, and the ability to multitask.
• Excellent communication, problem-solving and conflict-resolution skills, and the ability to handle guest complaints professionally.

What we offer

• Competitive salary and benefits (shared before the first interview).
• Continuous training and development opportunities.
• Career mobility across brands and destinations.
• A friendly and supportive work environment.