Flex Operations Support Agent

About the role

Ayvens Mobility is looking for a Flex Operations Support Agent based at its headquarters in Marousi. The agent acts as a brand ambassador, delivering fast and easy customer service, managing rental processes and supporting Mobility operations across Greece, including provincial Mobility stations. The role also oversees partner operations, ensures high fleet utilization and consistent service quality.

Key responsibilities

• Manage the rental process (EBS requests, reservations, rental agreements, customer handling before, during and after the rental) in line with Ayvens policies and procedures
• Respond promptly to requests received by the department's email and to incoming calls
• Handle rental agreements for company personnel and ensure compliant internal rentals
• Oversee provincial Mobility stations so partners follow Ayvens standards, customers receive good service and fleet condition, cleanliness and readiness meet requirements
• Monitor and maintain high fleet utilization across provincial stations
• Create transfer requests in the CRM and manage the full lifecycle of each request
• Manage driver replacement vehicle requests in the CRM and complete daily administrative tasks, reports and lists
• Resolve customer issues using service recovery techniques and monitor the complaint handling process for timely resolution
• Share customer insights and feedback to support continuous improvement

Required profile

• Strong customer service orientation with excellent communication skills
• Ability to handle several tasks in a fast-paced environment
• Strong organization and attention to detail
• 1-2 years of experience in the automotive industry and customer service
• Able to work with internal teams and external partners

Required skills

• Familiarity with CRM systems and rental processes is an asset