Accident Management Coordinator

About the role

Ayvens is looking for an Accident Management Coordinator in Marousi. The role manages the processes linked to accident management and Own Damage (OD), ensuring that accident-related incidents are handled consistently so that drivers receive good service while costs are kept under control.

Key responsibilities

• Monitor the start and end of damaged car repairs to improve the driver experience.
• Minimize the time and cost needed to repair damages.
• Create quality claim files to streamline claims handling.
• Provide timely support and information to drivers involved in accidents.
• Monitor partners' performance against their Service Level Agreements (SLAs).
• Route damage assessments to the preferred supplier network.
• Close theft and total loss cases within the agreed timeframe.
• Monitor insurance claims closely to reduce outstanding ones.
• Handle and resolve driver complaints efficiently.
• Work with all departments to handle client requests smoothly.

Required profile

• University degree in a relevant field.
• 1-2 years of experience in automotive markets.
• Excellent spoken and written English.
• Knowledge of the insurance/automotive market is an advantage.
• Strong organizational skills, attention to detail, customer orientation and results-driven approach.
• Good interpersonal and negotiation skills and ability to work in a team.

Required skills

• Proficiency in the MS Office suite.