Customer Experience Agent

About the role

Maersk is looking for a Customer Experience Agent in Athens who will serve direct customers and onboard them into the Maersk environment. Activities include end-to-end shipping, case management, customer onboarding, dispute management, online assistance and cross-selling.

Key responsibilities

• Manage shipment processes for import and export in line with company procedures and regulatory requirements, ensuring smooth execution
• Build strong customer relationships, understand their business needs and drive new business opportunities
• Provide proactive support, track shipments and notify customers of deviations from the transport plan, suggesting alternatives
• Meet local KPI targets, including up-selling end-to-end products and improving performance

Required profile

• Customer-centric mindset focused on excellent customer support
• Excellent communication, problem-solving and relationship-building skills
• Good planning skills and the ability to work under pressure to meet deadlines
• Professional proficiency in English and Greek

The salary range is 20,900 - 29,000. No relocation or visa support is provided. Applicants should send their CV in English.