EMEA MEET Operations Analyst (English and Italian)

About the role

Pfizer is hiring an EMEA Meetings, External Engagements and Travel (MEET) Operations Analyst in Thessaloniki, Greece. The role processes MAPP (My Anti-Corruption Processes and Policies) transactions through receipt, processing and post-completion quality and compliance checks. It works with the payments team, regional sourcing team and other COEs and reports directly to the EMEA MEET Operations Manager.

Key responsibilities

• Receive, review and document all transactions coming into the Service Center
• Monitor Meeting Planning Agencies (MPAs) so that event logistics meet SLAs and quality expectations
• Ensure MAPP transactions comply with MAPP policy, country annex and profile, MEET standards and are properly documented
• Review and submit MEET data accurately, complete compliance checklists and review and sign contracts and letters
• Create and execute healthcare contracts for external healthcare professionals, checking fair market value and provider qualification
• Support field force with meetings, resolve errors and rejections, perform exception remediation and collect audit support
• Reconcile budgets and plans to outcomes and complete close-out activities
• Support payment and processing activities such as account information, vendor maintenance, meeting purchase orders, card management and down payments

Required profile

• Fluency in English and Italian is a must; additional languages preferred
• Typically less than 2 years of experience in compliance and customer-focused operations with significant volumes and risk (audit and/or finance)
• Bachelor's degree in Business, Finance or a related discipline
• Preferred: compliance experience, accounting or audit controls background, experience with pharmaceutical companies, understanding of MAPP policy and FCPA transactions

Required skills

• PC skills: MS Excel, Word, PowerPoint
• Strong technical skills managing transactions in a global system
• SAP / Ariba experience preferred
• Good organizational, multitasking and communication skills, able to work under pressure