E-Commerce Customer Service Agent

About the role

ALTEX S.A. is looking for an E-Commerce Customer Service Agent to handle customers' inquiries across many channels, such as phone calls, emails, live chat and social media, giving them a friendly, professional and personalised experience.

Key responsibilities

• Manage customer inquiries from multiple channels and give accurate, complete information
• Identify and assess customers' needs to achieve satisfaction
• Follow company procedures, guidelines and policies when answering customers
• Resolve complaints and manage difficult situations while keeping customer satisfaction high
• Escalate unresolved or difficult issues to the supervisor or other departments when needed
• Communicate clearly and gently with all customers
• Make recommendations to improve processes and help with ad hoc projects, such as occasional picking and packing

Required profile

• 1-3 years of customer service experience, preferably in e-business
• University degree considered a plus
• Excellent verbal and written communication in Greek and English
• Well organised, flexible and able to work in a high-volume, fast-paced environment
• Able to adapt to different personalities, multi-task, prioritise and work well in a team

Required skills

• Advanced computer knowledge of Microsoft Office
• Familiarity with Entersoft Business suite or other ERP/CRM software is highly appreciated

What we offer

• Performance-based competitive bonus scheme
• Private medical plan and monthly meal card
• Career development and growth opportunities
• Significant discounts on company products