Bilingual Spanish/English Customer Care Specialist (Back Office)

About the role

TaskUs, a provider of outsourced digital services and customer experience to technology companies, is looking for a Customer Care Specialist who is fluent in Spanish and English. The role provides accurate, efficient and respectful service to customers by phone, chat and email, measured against performance metrics. It is a back-office position.

Key responsibilities

• Provide customer assistance by voice, chat and email
• Take part in department initiatives, give feedback and updates, promote collaborative solutions and support colleagues
• Solve problems with the customer's satisfaction as the main goal
• Communicate clearly and correctly both verbally and in writing

Required profile

• Bilingual in Spanish (C1/C2/native) and English (B2/C1), speaking and writing
• Customer support or technical support experience, especially with a help desk or other IT functions
• Proven customer communication experience by email and phone
• Willingness to undergo a background screening
• Ability to work independently and as a remote team member, and to adapt to process and information changes

Required skills

• Problem-solving and critical thinking
• Strong written and oral communication
• Good working knowledge of external systems and PC-based internet and software applications such as Microsoft Office

The company states that it offers competitive industry salaries and comprehensive benefits, encourages internal mobility and professional growth, and is an equal opportunity employer. Applications are made through the company's careers page.