Dutch speaking Customer Representative

About the role

The position is a full‑time Customer Service Representative based in Athens, handling incoming client contacts and providing support for accommodation partners. The role starts onsite with a three‑week training period and may allow remote work afterwards.

Key responsibilities

• Handle all incoming contacts from clients / guests.
• Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication.
• Develop knowledge continuously to effectively answer customer queries and resolve potential issues.
• Answer basic questions & queries about rooms, rates, availability, and extranet tooling for accommodation partners.
• Use appropriate tools and processes to provide accurate, valid, and complete information.
• Deliver high levels of client service and ensure a positive experience for partners.

Required profile

• Native or fluent Dutch and fluent English (minimum B2), both oral and written.
• Ability to work rotating morning, weekend and afternoon shifts, Monday to Sunday.
• Resident of Greece or able to relocate on short notice.
• Tech‑savvy with full proficiency in MS Office products.

What we offer

• Base salary of 1500 EUR per month (x14 salaries) plus 50 EUR meal allowance.
• Performance bonus ranging from 4 % to 11 % after the training period.
• Relocation support.
• 25 days of annual leave.
• Dynamic and creative team with a positive, friendly atmosphere.