Digital Concierge Agent (Season 2027)

About the role

Four Seasons Astir Palace Hotel Athens, a World's 50 Best Hotel on the Athens Riviera, is looking for a passionate, detail-oriented Digital Concierge Agent for the 2027 season (minimum 6-month contract). The agent delivers personalized service to guests through digital channels, using local knowledge and thoughtful recommendations to create seamless experiences.

Key responsibilities

• Manage guest inquiries and communications by email, FS chat and other digital platforms, giving personalized, timely responses throughout the guest journey.
• Serve as the main digital point of contact, helping with resort information, reservations, recommendations, transportation and special requests.
• Maintain accurate records of guest preferences, requests and interactions in designated systems, enabling follow-up and cross-department communication.
• Collaborate with approved vendors and partners to coordinate guest arrangements.
• Keep up to date on local attractions, dining, entertainment and new openings to give expert destination advice.
• Handle guest concerns and service recovery situations with professionalism and discretion.

Required profile

• European passport or legal right to work in Greece.
• Ability to work efficiently in a fast-paced environment while keeping high service standards.
• Positive attitude, teamwork mindset and passion for guest service.
• Good communication skills and professional interaction with guests and colleagues.
• Flexibility to work rotating shifts, including weekends and holidays.
• Knowledge of local attractions, dining and entertainment venues.

Required skills

• Delivering personalized service through email, FS chat and other digital platforms.
• Maintaining detailed records of guest preferences and requests in designated systems.

What we offer

• Competitive salary and a comprehensive benefits package.
• Complimentary employee meals, bus transport, uniform and laundry services, and a ticket restaurant monthly allowance.
• Complimentary nights at Four Seasons hotels worldwide.
• Employee recognition program, opportunities for global travel through task forces and transfers, and access to global training and development programs.

Seasonal position: minimum 6-month contract, five working days per week with two days off; schedule is flexible and may change weekly.