Customer Service Representative - Cardom

About the role

Avis Greece is hiring a Customer Service Representative for Cardom, a used-car marketplace joint venture between Avis Greece and Skroutz. You will be a frontline agent supporting car buyers, sellers and private individuals by phone and email, from first inquiry through to after-sales. The team is small, so you will own the role from day one, including during high-volume periods such as promotional campaigns.

Key responsibilities

• Answer inbound phone calls and handle email inquiries about listings, transactions, financing and general questions
• Call back customers who were not reached the first time
• Handle after-sales support and resolve post-purchase issues
• Track and process orders and monitor their status end to end
• Schedule and coordinate vehicle inspection appointments for privately owned cars listed on the platform
• Coordinate with vendors on availability, timelines and issue resolution
• Log and track customer interactions in the systems and flag recurring pain points
• Work with sales, operations and logistics teams to resolve issues and keep service quality high during peak periods

Required profile

• Prior experience in customer service, call center or a similar customer-facing role
• Fluent Greek; working English is a plus
• Comfortable with basic CRM/telephony systems and process-driven ways of working
• Nice to have: experience in automotive, marketplace or e-commerce support, and knowledge of or enthusiasm for the car industry

What we offer

• Competitive salary package and bonus scheme
• Hybrid work model
• Health and life insurance and pension plan
• Buddy support for onboarding, training opportunities and a continuous feedback performance system