Concierge Supervisor (Season 2027)

About the role

Four Seasons Astir Palace Hotel Athens, a World's 50 Best Hotel, is looking for a Concierge Supervisor for the 2027 season (minimum 6-month contract). You will lead and supervise the Concierge team in delivering personalized service to guests, supporting the Assistant Chief Concierge and Chief Concierge in day-to-day operations and taking departmental responsibility in their absence.

Key responsibilities

• Supervise the daily operation of the Concierge desk and handle guest interactions with a high level of hospitality, including special requests, complaints and recommendations.
• Handle administrative tasks such as the daily limousine reconciliation list, stock management and calculation of monthly concierge incentives.
• Keep up-to-date knowledge of city activities and maintain desk collateral, maps and information, and build contacts with vendors for tickets and reservations.
• Assist the Assistant Chief Concierge and Chief Concierge, including resolving issues, attending management meetings, and helping with staff training and coaching.
• In their absence, cover scheduling, labor management, guest problem resolution, vendor billing, staff disciplinary matters and new initiatives, and attend department head meetings.
• Ensure core standard training and testing is up to date each week.

Required profile

• European passport or legal right to work in Greece.
• Ability to work efficiently in a fast-paced environment while keeping high service standards.
• Positive attitude, teamwork mindset and passion for guest service.
• Good communication skills and flexibility to work rotating shifts, including weekends and holidays.
• Ability to lead the team by example and to coach and support team members with regular guidance and feedback.
• Up-to-date local knowledge and the ability to give accurate recommendations, information, ticketing and reservations.

What we offer

• Competitive salary and a comprehensive benefits package.
• Complimentary employee meals, bus transportation, uniform and laundry services, and a monthly Ticket Restaurant allowance.
• Complimentary nights at Four Seasons hotels and resorts worldwide.
• Employee recognition program, opportunities for global travel through task forces and transfers, and access to global training and development programs.