Concierge Agent (Season 2027)

About the role

Four Seasons Astir Palace Hotel Athens, a World's 50 Best Hotel on the Athens Riviera, is looking for a passionate, detail-oriented Concierge Agent for the 2027 season (minimum 6-month contract). The role delivers personalized service by assessing guest needs and handling requests with local knowledge and thoughtful recommendations.

Key responsibilities

• Welcome and assist guests, answering inquiries and special requests promptly and personally
• Recommend and arrange restaurants, theatre, sports, concerts, exhibitions, sightseeing and local attractions
• Maintain contacts with vendors and local partners for tickets and reservations, and know city transport and air/rail travel options
• Keep desk collateral such as restaurant, museum and attraction information, maps and directions up to date
• Handle guest concerns and complaints, escalating to the Chief Concierge or management when needed
• Process incoming and outgoing packages, messages and mail accurately and on time
• Use hotel software to record arrangements, special requests and preferences and ensure proper billing

Required profile

• European passport or legal right to work in Greece
• Ability to work efficiently in a fast-paced environment with a positive attitude and teamwork mindset
• Good communication skills and professional interaction with guests and colleagues
• Flexibility to work rotating shifts, including weekends and holidays
• Up-to-date local knowledge and ability to assess guest needs quickly

Required skills

• Personalized recommendations for restaurants, entertainment and sightseeing
• Use of hotel software to record guest arrangements and preferences

What we offer

• Competitive salary and comprehensive benefits package
• Complimentary employee meals, bus transportation, uniform and laundry services
• Ticket Restaurant monthly allowance
• Complimentary nights at Four Seasons hotels worldwide
• Employee recognition program, global travel opportunities and access to global training and development programs

Schedule: seasonal position, minimum 6-month contract, five working days per week with two days off; schedule may change weekly.