Campaign & Customer Experience (CX) Manager – 12‑Month Fixed‑Term

About the role

The Campaign & Customer Experience (CX) Manager will own end‑to‑end omnichannel campaign execution and CX design for assigned business units in Greece and Cyprus. This 12‑month fixed‑term position reports to the Digital team and works closely with Marketing, Medical, Compliance and external agencies.

Key responsibilities

• Own and continuously evolve the customer journey across channels, therapeutic areas and campaigns.
• Plan, manage and execute omnichannel campaigns (CRM, email, remote detailing, websites, social media, events, paid media, etc.) from strategy to closure.
• Partner with Marketing, Medical, Compliance and agencies to develop customer‑facing content that meets brand, regulatory and customer needs.
• Define CX and campaign KPIs with Data & Analytics teams, monitor performance and extract insights for future optimisation.
• Coordinate digital activation activities, ensuring seamless, customer‑centric experiences and adherence to best practices.

Required profile

• Bachelor’s degree in Digital Marketing, Business, Engineering or related field; Master’s preferred.
• Minimum 4 years of experience in pharma or healthcare marketing, campaign management or digital activation.
• Strong analytical mindset with ability to translate data into actionable CX decisions.
• Excellent communication, influencing and negotiation skills; fluent in Greek and English.

Required skills

• Content Publishing
• Content Writing
• Customer Service
• Marketing
• Measurement Analysis
• Stakeholder Relationship Management
• Technical Advice