Assistant Director of Technology, Innovation & Data

About the role

At Four Seasons Astir Palace Hotel Athens, recognized as one of The World's 50 Best Hotels, the hotel is seeking an Assistant Director of Technology, Innovation & Data to support the Director of IT in managing all technology systems and infrastructure. This leadership support role ensures the efficient operation, security and maintenance of IT systems that support the luxury guest experience and business objectives.

Key responsibilities

• Assist the Director of IT in managing and maintaining all hotel technology and supervising day-to-day IT operations
• Implement approved systems strategies and execute technology initiatives that improve operational effectiveness and guest satisfaction
• Develop and implement comprehensive IT strategies aligned with hotel goals, ensuring robust and secure infrastructure
• Manage critical systems including the Property Management System (PMS), call accounting, HSIA, PABX, POS and back-office applications
• Lead IT projects and system upgrades, working with corporate teams and vendors
• Ensure 24/7 availability and reliability of IT services
• Maintain system security protocols consistent with corporate policies
• Oversee the IT budget, contracts and vendor relationships
• Provide leadership and support to the IT team

Required profile

• University degree in Information Technology, Computer Science or a related field
• Minimum 3 years of experience in hotel IT, with at least 2 years in a managerial position
• Proven expertise in hospitality technology systems such as Opera PMS, HSIA and POS
• Solid knowledge of network security, server infrastructure, Active Directory and backup solutions
• Ability to manage multiple priorities in a fast-paced luxury hospitality environment

Required skills

• Opera PMS, HSIA, POS and network infrastructure
• Project management and implementation of IT upgrades and new systems
• Network security, server infrastructure, Active Directory and backup solutions

What we offer

• Competitive salary and a comprehensive benefits package
• Employee meals, laundry services and a monthly Ticket Restaurant allowance
• Access to Four Seasons' global training, development and travel programs