Trust & Safety Content Analyst with Italian

About the role

A fast-growing global CX and digital services firm is looking for a Trust & Safety Content Analyst based in Thessaloniki, Greece. The role involves answering customer questions and solving problems while following the brand's guidelines and quality standards. It suits people who want a multicultural experience, represent a global brand and fast-track their career.

Key responsibilities

• Answer customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solve problems and create positive experiences for every customer
• Follow the brand's guidelines and quality standards on every interaction
• Log and update customer interactions in the relevant systems
• Work closely with the team to keep improving the service provided

Required profile

• Fluent Italian and good English, with a minimum of B2 English and C1+ level in the working language
• Strong communication and active listening skills, patience, empathy and a positive attitude
• Problem-solving mindset and comfort with computer systems and multitasking
• Availability to work in shifts
• EU passport or Greek work permit (special cases reviewed by legal)
• High school diploma or equivalent

What we offer

• Relocation package including a paid flight to Thessaloniki
• Choice of 2 weeks in a hotel (breakfast and dinner included) or 2 weeks in an Airbnb with kitchen
• €350 real-estate agency fee covered to help find permanent housing
• Support in finding permanent housing after relocation