Trainee, Welcome Desk (2027)

About the role

W Costa Navarino is looking for a Trainee, Welcome Desk to join its team in Pilos, Greece. The role supports the Welcome Desk team in delivering a warm, personalised and seamless guest experience throughout the stay, giving hands-on experience in front office operations and guest service skills.

Key responsibilities

• Welcome and acknowledge guests warmly, professionally and friendly.
• Assist the Welcome Desk team with guest arrivals, departures, check-in and check-out.
• Identify and respond proactively to guest needs with timely, personalised service.
• Support the preparation and organisation of daily Welcome Desk and back-office tasks.
• Maintain service standards in line with Marriott, Costa Navarino and W brand standards.
• Support colleagues and contribute to a positive team environment.
• Take part in training and develop knowledge of front office procedures and operations.

Required profile

• Excellent verbal and written communication skills in English; knowledge of another foreign language is an advantage.
• Eagerness to learn and develop in a luxury hospitality environment.
• Strong attention to detail.
• Kind, respectful and pleasant personality with a guest-focused approach.

Required skills

• Basic computer skills and willingness to learn hotel systems.

What we offer

• Private medical plan.
• Accommodation near Costa Navarino for eligible associates.
• Meals provided on site.
• Uniform and laundry service (where applicable).
• Ongoing training and development, including task force assignments at Marriott hotels abroad.
• Use of Costa Navarino facilities (subject to internal policies) and access to the online wellness platform.
• Employee discounts and associate benefits worldwide.