Trainee Guest Service Agent, The Romanos, Costa Navarino

About the role

Costa Navarino, a sustainable destination in Messinia with four 5-star resorts, four golf courses, many restaurants, bars, retail shops and spa centres, is looking for a Trainee Agent, Guest Service to join its team. You will support the Front Office team in delivering excellent guest service while learning hands-on, developing your communication and organisational skills and building a foundation in luxury hospitality.

Key responsibilities

• Provide excellent guest service by discovering guests' needs and acting on them proactively, effectively and promptly
• Maintain a professional, high-quality, service-oriented environment at all times
• Maintain working relationships and communicate with all departments
• Welcome guests and resolve problems or complaints quickly and courteously
• Perform check-in and check-out duties

Required profile

• Very good command of English, verbal and written
• Friendly, respectful and professional attitude
• Eagerness to learn and develop within a luxury hospitality environment

What we offer

• Private medical plan
• Accommodation near Costa Navarino for eligible associates
• Meals provided on site
• Uniform and laundry service (where applicable)
• Ongoing training and development, and task force assignments at Marriott hotels abroad
• Use of Costa Navarino facilities (subject to internal policies) and access to the online wellness platform
• Employee discounts and associate benefits at Marriott hotels worldwide