Trainee Agent, Guest Experience

About the role

Costa Navarino, a destination in Messinia with four 5-star resorts including The Romanos, a Luxury Collection Resort, is looking for a Trainee Agent, Guest Experience. You will support the Guest Experience team in delivering personalised, attentive service while learning guest service skills in a luxury five-star environment.

Key responsibilities

• Welcome and farewell guests in the lobby and help with amenities and room escorts.
• Inform guests about the resort, local attractions and services.
• Assist with guest celebrations and special arrangements.
• Help handle and follow up guest requests, concerns and complaints with other departments.
• Prepare welcome and departure letters for guests.
• Take part in breakfast and dinner rounds, welcoming guests and helping with special requests.
• Encourage guests to share their experience through online reviews.
• Follow health and safety rules, hotel policies, SOPs and brand standards, attend training and stay updated on hospitality trends.

Required profile

• Student or graduate in Hospitality Management or a related field.
• Excellent command of written and spoken English.
• Good communication and guest service skills, with a positive and professional approach.
• Willingness to learn hotel systems, software and new procedures.
• Ability to work under supervision, stay calm under pressure and build positive relationships with guests and colleagues.
• Flexible and adaptable, committed to brand standards and good email etiquette.

What we offer

• Private medical plan.
• Accommodation near Costa Navarino for eligible associates.
• Meals provided on site, uniform and laundry service where applicable.
• Ongoing training and development, task force assignments at Marriott hotels abroad and a multicultural, international work environment.
• Use of resort facilities, access to the online wellness platform, wellbeing initiatives, employee discounts and benefits worldwide.