Senior Administrative Associate, Customer Billing

About the role

UPS is hiring a Senior Administrative Associate for its Billing organization, based in Greece. The role communicates with customers to solve billing issues while providing excellent service: resolving discrepancies, researching billing questions, making adjustments where needed, educating customers about UPS billing services and initiating cross-functional and external contacts to resolve problems. It focuses mainly on Duty & Tax (D&T) invoicing and related billing activities.

Key responsibilities

• Support Duty & Tax (D&T) invoicing processes and related billing activities.
• Research, validate and process customer refund requests and merchandise reimbursement transactions.
• Reconcile refund activity and ensure accurate accounting, reporting and documentation of transactions.
• Investigate and resolve billing exceptions, discrepancies and invoicing issues in a timely way.
• Respond to customer inquiries about billing, refunds and transaction status.
• Coordinate with internal stakeholders to resolve billing matters accurately and on time.
• Perform self-billing activities and support electronic invoicing reporting, including myDATA compliance.
• Support regulatory and compliance initiatives affecting invoicing and reimbursement, including EETT requirements.
• Carry out additional billing, invoicing, compliance and operational support tasks assigned by management, and provide backup support to other Billing team members.

Required profile

• Bachelor's degree or international equivalent in Business or a related field (preferred).
• Experience in Billing or Finance Operations is preferred.
• Ability to work independently and collaboratively, and to manage several priorities and meet deadlines in a fast-paced environment.
• High attention to detail and accuracy.

Required skills

• Proficiency in Microsoft Office, especially Excel.
• Strong analytical, reconciliation and problem-solving skills.
• English proficiency with effective business communication.

What we offer

• Permanent position, working five days a week (Monday to Friday, free weekends).
• Competitive salary.
• Company bus transport to and from Koropi metro station.
• Life and health insurance after the probation period.
• Full training and career growth through the "Promotion from Within" policy.
• Employee discounts on personal shipments and an Employee Assistance Program.