Passenger Service Employee – Full‑time On‑site

About the role

The Passenger Service Employee works on‑site at a railway station, assisting travelers and ensuring smooth station operations. This full‑time position involves direct interaction with passengers, providing information, and supporting accessibility needs.

Key responsibilities

• Assist passengers on platforms and at ticket counters.
• Provide accurate schedule information and guidance on services.
• Support people with disabilities and mobility challenges.
• Handle complaints, incidents, and report technical issues.
• Collaborate with station managers, ticket offices, and traffic control centers.
• Issue tickets and give clear travel instructions.

Required profile

• High school diploma or higher education degree.
• Good command of English.
• Familiarity with computers and digital tools.
• Strong communication and customer‑focused attitude.
• Willingness to work rotating shifts and stand for extended periods.
• Team spirit and responsibility.

Required skills

What we offer

• Modern, stable work environment with career development opportunities.
• Competitive remuneration based on qualifications and experience.
• Private health insurance.
• Continuous support, training, and professional growth prospects.