Operations Specialist (French Speaker)

About the role

Pandas is looking for an Operations Specialist who is fluent in French and English to support its AI‑powered smartphone trade‑in platform. You will ensure the daily operation and quality of the grading system, work closely with partners, and collaborate with product and engineering teams to continuously improve the service.

Key responsibilities

• Review and validate AI‑generated smartphone grading sessions for accuracy and consistency.
• Monitor platform performance across global markets and flag operational issues.
• Investigate grading discrepancies, unusual cases, and partner‑reported problems.
• Provide support to business partners via the support platform, email, and phone, following structured troubleshooting procedures.
• Escalate complex technical issues to Product or Engineering teams when needed.
• Identify recurring problems and propose improvements to processes, products, and operational efficiency.
• Maintain documentation and continuously refine best‑practice procedures.

Required profile

• Fluent written and spoken French.
• Professional written and spoken English.
• Excellent attention to detail and strong analytical mindset.
• Problem‑solving orientation and curiosity about technology.

Required skills

What we offer

• Opportunity to work on cutting‑edge AI technology in the smartphone reuse ecosystem.
• Collaborative environment with product and engineering teams.
• Impactful role that directly improves platform reliability and partner experience worldwide.