Manager, In Room Dining

About the role

Costa Navarino, a destination in Messinia, Greece, home to four 5-star resorts, four golf courses, more than 40 restaurants and bars and over 50 retail shops, is looking for a Manager, In Room Dining. You will lead the daily operation of the In-Room Dining department, ensuring seamless service delivery and a consistently high-quality guest experience, combining strong leadership with a hands-on approach to team management.

Key responsibilities

• Oversee the daily operations of the In-Room Dining department, ensuring smooth and efficient service.
• Lead, motivate and support the IRD team, maintaining high standards of service and professionalism.
• Ensure guest orders are delivered accurately, promptly and according to service standards.
• Handle guest requests, feedback and complaints professionally, ensuring effective service recovery when required.
• Coordinate closely with culinary and other hotel departments.
• Monitor staffing levels, schedules and daily operational needs.
• Support the training, development and performance of team members.
• Ensure compliance with hygiene, food safety and operational standards.
• Monitor departmental performance and identify improvements to efficiency and guest experience.
• Support inventory control, equipment management and cost awareness.

Required profile

• Previous supervisory or managerial experience in Food & Beverage, preferably in In-Room Dining or a luxury hotel.
• Strong leadership, team management, communication and guest service skills.
• Ability to work in a fast-paced hospitality environment and to work shifts according to operational needs.
• Very good command of English; additional languages are an advantage.

Required skills

• Proficiency in POS systems and hotel management software such as Micros Simphony and Opera.
• Organizational and problem-solving abilities.

What we offer

• Private medical plan.
• Accommodation near Costa Navarino for eligible associates.
• Meals provided on site, uniform and laundry service (where applicable).
• Ongoing training and development, task force assignments at Marriott hotels abroad, and a multicultural international environment.
• Use of Costa Navarino facilities (subject to internal policies), access to the online wellness platform, wellbeing initiatives, employee discounts and benefits worldwide.