Junior IT Support

About the role

Globe Williams International, an international Integrated Facility Management company, is looking for a Junior IT Support to join our team at our offices in Alimos, Athens. The position is ideal for someone who enjoys hands‑on IT work, troubleshooting, supporting users and dealing with the everyday technology needs of a modern international organisation.

Key responsibilities

• Provide day‑to‑day IT support to users in Greece and other countries.
• Troubleshoot hardware, software, Windows and Microsoft 365 issues.
• Perform basic administration of Microsoft 365 (user accounts, licences, passwords, groups, access rights).
• Prepare, configure and image new laptops and desktop computers.
• Install Windows, Microsoft 365 applications, drivers and standard company software.
• Diagnose basic hardware problems and replace or install components.
• Set up complete employee workstations, including monitors, docking stations, keyboards, mice and peripherals.
• Support users remotely and assist with onboarding/off‑boarding from an IT perspective.
• Maintain basic IT equipment and asset records.
• Provide basic support for company WordPress websites and office technology such as printers and meeting‑room equipment.

Required profile

• Basic knowledge of Windows 10/11 and Microsoft 365.
• Familiarity with Microsoft 365 administration or a strong interest in learning it.
• Good understanding of PC hardware and ability to assemble, upgrade or troubleshoot computers.
• Basic networking knowledge (LAN, Wi‑Fi, TCP/IP, routers, switches) is an advantage.
• Good command of English, both written and spoken.
• Service‑oriented mindset with strong communication skills.
• Willingness to work as part of a team in the Alimos office and develop within an international IT environment.

Required skills

• Windows 10/11
• Microsoft 365 administration
• PC hardware assembly and troubleshooting
• LAN, Wi‑Fi, TCP/IP, routers, switches
• WordPress administration
• Azure AD (Microsoft Entra ID)
• Exchange Online
• SharePoint Online
• Microsoft Teams administration
• Intune/device management
• Remote support tools
• Active Directory
• Basic cybersecurity concepts
• Backup solutions
• HTML/CSS basics