Interpreter (Arabic) - Helios+ Project

About the role

IOM is recruiting an Arabic interpreter for the Helios+ project in the Region of East Macedonia and Thrace, which supports the integration of beneficiaries of international protection and temporary protection into Greek society through employability support, Greek language courses, vocational training and social inclusion activities. The post is supervised by the Regional Coordinator and the Project Assistant (Operations), and involves interpretation and/or translation support in the HELIOS+ Centers, reception facilities and elsewhere.

Key responsibilities

• Make initial contact with beneficiaries and build respectful, trusting relationships
• Provide interpretation and cultural mediation, and assist in mediation activities with IOM staff in an objective and impartial way
• Answer calls received in the project helpline according to guidelines, identify new issues and report them to the Project Assistant (Operations), and record calls in the helpline tracker
• Maintain good relations with beneficiaries, stakeholders and other humanitarian actors
• Identify gaps and barriers preventing beneficiaries from accessing services
• Translate documents and information materials for beneficiaries
• Provide general assistance to other project staff during project activities
• Perform other duties as assigned

Required profile

• High school degree or certificate with at least one year of relevant work experience
• University degree from an accredited institution is an advantage
• Previous experience in a similar role; experience in a multicultural environment preferred
• Fluency in English and Greek (written and oral), and fluency in Arabic (written and oral); proficiency is assessed during selection
• Valid driver's license with at least five years of driving experience is an advantage
• Medical fitness, and compliance with residency, visa and security clearance requirements

Required skills

• Computer literacy in standard software applications
• Knowledge of IOM's competency framework, including teamwork, delivering results, accountability, communication and empathy