Bilingual Spanish/English Team Lead

About the role

TaskUs, a provider of outsourced digital services and customer experience to technology companies, is looking for a bilingual Spanish/English Team Lead to join its office in Athens. The role involves mentoring team members, setting goals and leading a high-performing team through a transition to stronger problem-solving and technical capabilities.

Key responsibilities

• Mentor, guide and support the career development of team members.
• Implement escalation channels in line with agreed procedures.
• Lead a team through a transition, building problem-solving, critical thinking, analytical and technical capabilities.
• Establish team goals and work with direct reports on execution, measurement and reporting.
• Identify actionable insights, suggest recommendations and influence team strategy through effective communication.

Required profile

• Ideally 2-3 years of prior relevant people management experience, including campaign/client management, account management and consulting.
• Already based in Athens and able to join the office; no relocation package is offered.
• Spanish at C1 level and English at B2 level.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Experience tracking KPIs, giving constructive feedback and implementing corrective action plans.
• High-level understanding of customer confidentiality standards and a passion for developing teammates.

What we offer

• Competitive industry salaries and comprehensive benefits.
• Private health and life insurance plan.
• Transportation allowance and meal allowance.
• Internal mobility and professional growth opportunities.